Vanessa Edeh
Vanessa Edeh
The Customer Service
Leader
Expert Customer Experience Manager & Service Quality Specialist
About
Vanessa Edeh
Vanessa Edeh is a seasoned Customer Service/Experience Manager with over 16 years of extensive experience in the Telecoms and Fintech sectors. Her unique blend of scientific background and customer-centric expertise makes her a valuable asset in today’s data-driven business landscape.
Educational Background and Certifications
Vanessa’s commitment to professional excellence is evident in her educational achievements:
– Degree in Applied Biochemistry from Nnamdi Azikiwe University, Awka
Professional certifications:
– Scrum Master
– Scrum Product Owner
– Customer Experience
Professional Expertise
Customer Experience Management
With over a decade and a half of experience, Vanessa has honed her skills in:
– Team leadership and development
– Process optimization
– Customer satisfaction and retention
– Quality assurance
– Training and development
– Service quality enhancement
– Incident management and problem-solving
– Customer relationship management
Career Progression
Vanessa’s career journey showcases her dedication and growth:
- Started as a Customer Service Representative
- Progressed to Quality Assurance Specialist
- Advanced to Team Manager
This trajectory demonstrates her deep understanding of customer service at all levels.
Core Strengths
Innovative Problem-Solving
Vanessa Edeh is committed to creating exceptional customer experiences through:
– Innovative solutions
– Deep understanding of customer behavior
– Efficient issue resolution
Team Management
Her leadership skills include:
– Managing cross-functional teams
– Training staff effectively
– Leveraging CRM tools for personalized service
Data-Driven Approach
Vanessa excels in:
– Utilizing data-driven insights
– Identifying customer pain points
– Streamlining processes
– Fostering a customer-centric culture
Professional Philosophy
Vanessa is known for her:
– Go-getter attitude
– Unwavering commitment to achieving goals
– Belief in working both smart and hard
Industry Experience
Vanessa’s expertise spans across:
– Telecommunications sector
– Fintech industry
Her diverse experience allows her to bring a unique perspective to customer experience management in these dynamic fields.
Why You Should Work With Vanessa Edeh?
- Extensive Experience: Over 16 years in customer service and experience management
- Diverse Skill Set: From biochemistry to customer experience, bringing a unique analytical approach
- Proven Track Record: Successfully progressed from customer service representative to team manager
- Certified Professional: Holds key certifications in Scrum and Customer Experience
- Data-Driven Decision Maker: Leverages insights to optimize processes and enhance customer satisfaction
- Innovative Problem Solver: Committed to creating exceptional customer experiences through creative solutions