Inyene Hadassah

Inyene Hadassah
The Service Quality
Champion

Multi-Disciplinary Professional & Customer Experience Expert

About
Inyene Hadassah

Inyene Hadassah is a seasoned multi-disciplinary professional with over 20 years of experience across various domains, including Customer Experience, Service Quality Assurance, Credit Risk Management, Banking Operations, Capacity Development, and Human Resources Management. Her expertise and leadership have made significant impact across multiple African countries.

Professional
Experience

Inyene Hadassah’s unique combination of skills, experience, and passion makes her an invaluable asset to any organization seeking to enhance their customer experience, operational efficiency, and overall business performance.

Educational Background and Certifications

Inyene’s commitment to professional growth is evident in her educational achievements:

– Masters in Business Administration from Business School Netherlands
– Multiple certifications in Customer Service, Customer Experience, and Human Resources Management

Professional Expertise

Customer Experience Leadership

Inyene Hadassah has demonstrated exceptional skills in building and leading Customer Experience teams across various companies in African countries. Her ability to create and implement effective strategies has consistently improved customer satisfaction and loyalty.

Training and Development

With a passion for capacity building, Inyene has:

– Designed, developed, and implemented diverse training interventions
– Focused on crucial areas such as Starting & Growing Businesses, Quality Management, Customer Service & Experience, Soft Skills, and Leadership

Operational Excellence

Inyene is dedicated to:

– Creating operational and administrative structures
– Ensuring excellent employee and customer experiences
– Enhancing business efficiency and profitability

Leadership and Mentorship

Throughout her career, Inyene has taken on various roles that showcase her leadership abilities:

– Served in leadership positions in both non-profit and for-profit organizations
– Actively engaged in coaching and mentorship programs
– Participated in panel sessions, sharing insights on Career & Personal Development

Areas of Passion

Inyene’s professional interests extend beyond her primary expertise:

– Public Speaking: Sharing knowledge and inspiring audiences
– Coaching: Guiding individuals and teams to reach their full potential
– Mentoring: Nurturing talent and fostering professional growth
– Entrepreneurship: Encouraging and supporting business innovation

Why You Should work with Inyene Hadassah?

Vast Experience: Two decades of diverse professional experience
Proven Track Record: Successfully built and led teams across African countries
Educational Excellence: Advanced degree and multiple relevant certifications
Versatile Skill Set: Expertise spanning customer experience, operations, and human resources
Passion for Development: Committed to personal, professional, and organizational growth